Privacy Policy

Last Updated: May, 21st, 2018

 

The data controller for the information collected by this website is Living Clean, LLC. The Double Helix Water UK website belongs to:

Living Clean, LLC – 333 South State Street, Ste V – PMB 447, Lake Oswego, OR 97034, United States

We make data protection a top priority at Living Clean, LLC. In order to provide an interactive and personalized experience, we may request Personally Identifiable Information (such as your name, e-mail address, street address, telephone number), subject to the terms of this Privacy Policy. We will never sell, barter, or rent your personal information to any unauthorized third party. Period. Read more about the scope and goals of our Privacy Policy.

If you wish to use our services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we will ask for your consent before collecting your information.

By means of this Privacy Policy, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, we will use this document to remind you, the consumer, of the rights to which you are entitled.

Living Clean, LLC has implemented numerous technical and organizational measures to ensure the most comprehensive protection possible of personal data processed through this website. However, internet-based data transmissions, in principle, have security gaps, so absolute protection cannot be 100% guaranteed.


Cookies

DoubleHelixWater.co.uk uses cookies to provide an improved interactive experience and to analyze the way visitors use our website. Cookies are tiny text files that are stored within a user’s internet browser; most websites use cookies.

Through the use of cookies, Double Helix Water UK can provide visitors of this website with more user-friendly services that would not be possible without them. To find out more about cookies and how Double Helix Water UK uses them, check out our Cookie Policy.

To opt-out of certain cookies used by this website, please click here.


Information We Collect

Automatically Collected Data

Double Helix Water UK collects a series of general data and information automatically when a visitor accesses the website. This general data and information is stored in the server log files.

Double Helix Water UK analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our business, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a visitor. Learn more about the information we collect automatically.

Information collected automatically may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which a visitor reaches our website (referrers), (4) the sub-websites, (5) the date and time of access to our site, (6) an Internet Protocol address (IP address), (7) the internet service provider of the visitor, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using this general data and information, Double Helix Water UK does not draw any conclusions about the visitor. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertising, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

Information You Provide

You have the possibility to register on this website. When you register, you may provide us with the information necessary to provide our services, such as your name, email address, and billing information. At the time of your registration, we also collect your IP address, date, and time of the registration. The storage of this data is necessary to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses.

You are free to access or change the personal data you submitted during registration at any time or to delete your account completely when you login to your account.

Information Submitted via Contact Forms

DoubleHelixWater.co.uk contains contact forms through which visitors may contact us electronically. If a visitor submits data through a contact form, the personal data transmitted is automatically stored. Such personal data submitted on a voluntary basis by a visitor is stored for the purpose of processing or contacting the visitor. There is no transfer of this personal data to third parties.


Accessing and Updating Information

All users and customers of DoubleHelixWater.co.uk may access, update, or delete their personal information at any time by logging into their account settings.

We can also provide information upon request as to what personal data is stored about you. In addition, we will correct or erase personal data at your request, with the exception of data retained for legal obligations. To learn more or to make any of the requests described above, email us at privacy@livingclean.com.


How We Use Information

We may use personal information collected on Double Helix Water UK to communicate with you about your registration, our Terms of Service and Privacy Policy, and any purchases you have made on our website.

Information collected by Double Helix Water UK may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Communications regarding privacy, terms, your account, or transactions are necessary to provide our services and may not be unsubscribed from.

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.


Comments on the Double Helix Water UK Blog

Double Helix Water UK offers users the possibility to leave comments on individual blog posts. A blog is a web-based, publicly accessible portal, through which one or more people may post articles or write down thoughts in blog posts. Blog posts may be commented on by third parties. We collect information about visitors when they leave comments on the blog. Learn more.

If a visitor leaves a comment on the Double Helix Water UK blog, the comments made by the visitor may also be stored and published, as well as information on the date of the commentary, and the visitor’s username and IP address. This storage of the IP address takes place for security reasons, and in case any visitor violates the rights of third parties, or posts illegal content through a given comment. This personal data will not be passed to third parties, unless such a transfer is required by law or serves the aim of the defense of Double Helix Water UK or Living Clean, LLC.

The comments made within the Double Helix Water UK blog may be subscribed to by third parties. In particular, there is the possibility that a commenter may subscribe to the comments following their comments on a particular blog post. The option to subscribe to comments may be terminated at any time.


Marketing Communications

We give all visitors the opportunity to subscribe to our email newsletter. This email informs our customers and business partners regularly about products, offers, and information relating to health and well-being. You will receive this newsletter if you have a valid e-mail address and you provide your consent to receive the newsletter. You may unsubscribe from our marketing communications at any time by using this form. Read more about marketing communications.

The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated at any time. The consent to the storage of personal data may also be revoked at any time.

The newsletter of Double Helix Water UK contains tracking pixels. A tracking pixel is a miniature graphic embedded in the email, which is sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, Double Helix Water UK may see if and when an email was opened by a customer and which links in the email were followed.

Such personal data collected in the tracking pixels contained in the newsletters is stored and analyzed in order to optimize future email marketing, as well as to adapt the content of future newsletters even better to the interests of our customers. This personal data will not be passed on to third parties. Customers are at any time entitled to revoke their consent for marketing communications by unsubscribing from the newsletter. After a customer has unsubscribed, this personal data will be deleted.


Social Media

Double Helix Water UK implements social media functions, such as Facebook and YouTube integration, throughout our websites that allow you to share products and pages on your own social media accounts. You may also follow our social media pages using links on this website. When you interact with social media functions on DoubleHelixWater.co.uk, you may make available to us personal information from those accounts including your social media account ID. However, we will comply with the privacy policies of the corresponding social media platforms and we will only collect and store such personally identifiable information that we are permitted to collect by those social media platforms.

Double Helix Water UK blog subscriptions are managed and delivered by Google’s Feedburner Service. Subscribers and users of the Feedburner service are subject to Google’s terms and privacy policies, you can review their Privacy Policy before subscribing by email. You may unsubscribe to this service at any time on the Feedburner website.


Data Retention and Erasure

Double Helix Water UK shall process and store the personal data of customers only for the period necessary to provide a service or communication, or as far as this is granted by the laws and regulations we are subject to.

If the the storage period prescribed by law expires, the personal data is routinely anonymized or erased in accordance with legal requirements.


Rights of the Consumer

Double Helix Water UK is prepared to grant our EU-based users their rights as outlined by the EU General Data Protection Regulation (GDPR), including the rights of confirmation, access, rectification, erasure, restriction of processing, data portability, withdrawing consent, objection to processing, and objection to automated decision-making. In order to make a request regarding any of these consumer rights named above, please send an email to privacy@livingclean.com, or you can read more about your consumer rights.

1. Right of Confirmation

Each customer or visitor of this website shall have the right to obtain confirmation as to whether or not their personal data is being processed.

2. Right of Access

Any customer or visitor of this website may request a free copy of their personal data stored by Double Helix Water UK at any time. Furthermore, they may request access to the following information:

  • Purposes of data processing
  • Categories of personal data concerned
  • Third-parties to whom the personal data have been or will be disclosed
  • The amount of time for which the personal data will be stored, or, if not possible, the criteria used to determine that period
  • To request rectification or erasure of personal data, or restriction of processing of personal data, or to object to such processing
  • To lodge a privacy complaint
  • Where the personal data is not collected directly from the user, any available information as to its source
  • The existence of any automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR

Furthermore, the customer shall have a right to obtain information as to whether personal data is transferred to a third country or to an international organization. Where this is the case, the customer shall have the right to be informed of the appropriate safeguards relating to the transfer.

3. Right to Rectification

Each customer shall have the right to rectify inaccurate personal data concerning him or her. One way to rectify your personal information is to access it via your account and make any desired changes within the account interface.

4. Right to Erasure

Each customer shall have the right to request the erasure of personal data concerning him or her without undue delay. We at Living Clean, LLC will do everything in our power to erase personal data without undue delay where one of the following applies:

  • The personal data is no longer necessary in relation to the purposes for which it was collected or processed.
  • The customer withdraws consent to which the processing and where there is no other legal ground for the processing.
  • The customer objects to the processing and there are no overriding legitimate grounds for the processing.
  • The personal data has been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation.
  • The personal data has been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

5. Right of Restriction of Processing

Each customer and visitor shall have the right to obtain restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the user.
  • The processing is unlawful and the customer opposes the erasure of the personal data and requests instead the restriction of its use.
  • Living Clean, LLC no longer needs the personal data for the purposes of the processing, but it is required by the customer for the establishment, exercise, or defense of legal claims.
  • The customer has objected to processing pursuant to Article 21(1) of the GDPR, pending the verification whether the legitimate grounds of Living Clean, LLC override those of the consumer.

6. Right to Data Portability

Each customer shall have the right to receive the personal data concerning them in a structured, commonly used and machine-readable format. They have the right to transmit this data to another company without hindrance from Living Clean, LLC, as long as the processing is based on valid consent, or on a contract, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

Furthermore, the consumer has the right to have personal data transmitted directly from one company to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

7. Right to Object

Each customer shall have the right to object to the processing of their personal data. This also applies to profiling based on these provisions.

Living Clean, LLC shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the customer, or for the establishment, exercise or defense of legal claims.

In addition, the customer has the right to object to processing of personal data for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8. Automated Decision-Making & Profiling

Each customer shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects him or her, as long as the decision (1) is not necessary for entering into, or the performance of, a contract between the customer and Living Clean, LLC, or (2) is not authorized by law, or (3) is not based on the customer’s explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the customer and Living Clean, LLC, or (2) it is based on the customer’s explicit consent, Living Clean, LLC shall implement suitable measures to safeguard the consumer’s rights, freedoms, and legitimate interests.

9. Right to Withdraw Consent

Each customer shall have the right to withdraw their consent to processing of their personal data at any time.


Third-Party Affiliates

Double Helix Water UK works with a variety of trusted third parties and service providers to help provide you with our services and we may share personal information with them to support these efforts. Here are some of the ways we use third-party affiliates:

  • To fulfill orders and deliver products
  • To analyze customer behavior and interactions with our website
  • To support our marketing and advertising efforts
  • As required by law or at the request of a government authority
  • In the event of a business merger or sale, we may transfer personal information to a new owner or partner

Double Helix Water UK will never share your personal information with a third-party for reasons other than those listed in this Privacy Policy. Learn more about why and with whom we share information.

Amazon Affiliates

Double Helix Water UK is a participant in the Amazon Affiliates program. To facilitate this program, Amazon sets a cookie that tracks how users interact with this website; this information is automatically submitted for the purpose of online advertising and the settlement of commissions to Amazon. During the course of this technical procedure, Amazon receives personal information that is used to trace the origin of orders from Amazon and, as a result, understand that the customer has clicked on an affiliate link on our website.

If you object to this usage of cookies, you may adjust your own cookie settings within your browser preferences, or by clicking here.

The operator of Amazon Affiliates is at 410 Terry Ave. N Seattle, WA 98109, United States. Read more about Amazon’s data protection standards in their Privacy Policy.

Google Analytics

Double Helix Water UK has also integrated components of Google Analytics. Google Analytics provides services that enable the collection, gathering, and analysis of data about the behavior of visitors to our website. This service collects data about the website from which a person has come (the referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of internet advertising.

The operator of Google Analytics is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States. Read more about Google’s data protection standards in their Privacy Policy.

For web analytics through Google Analytics, the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the visitor is abridged by Google and anonymized when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

Google Analytics places a cookie within the web browser of the customer. With the setting of the cookie, the user’s browser will automatically submit data through Google Analytics for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, Google gains knowledge of personal information, such as the IP address of the customer, which serves Google to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the customer. With each visit to our site, such personal data will be transmitted to Google in the United States of America where it will be stored and analyzed.

If you object to this usage of cookies, you may adjust your own cookie settings within your browser preferences, or by clicking here.

In addition, if you’d like to block Google Analytics from ever placing cookies on your browser in the future, they provide a browser add-on tool that will inform Google of your wishes to opt-out of their analytics cookies. You can download this browser add-on and install it when you click here.

Google AdWords

Double Helix Water UK has integrated Google AdWords into this website. Google AdWords is a service for internet advertising that allows the advertiser to place ads in Google search engine results and the Google Advertising Network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google search will be displayed when the user utilizes the search engine to retrieve a keyword-relevant search result. In the Google Advertising Network, the ads are distributed on relevant webpages using an automatic algorithm, taking into account the previously defined keywords.

The operator of Google Analytics is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States. Read more about Google’s data protection standards in their Privacy Policy.

The purpose of Google AdWords is the promotion of our website by placing personalized ads on the websites of third parties and in the search engine results of the search engine Google. If a visitor reaches our website via a Google ad, a conversion cookie is filed in the browser of the visitor through Google. A conversion cookie loses its validity after 30 days and is not used to identify the customer. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages, e.g, the shopping cart from our online store, were visited on our website.

The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimize our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify any customer.

The conversion cookie stores personal information, e.g. the webpages visited by the customer. Each time a visitor accesses our website, personal data, including an IP address, is transmitted to Google in the United States of America, where it is stored and processed.

If you object to this usage of cookies, you may adjust your own cookie settings within your browser preferences, or by clicking here.

Google also offers consumers the option to opt-out of all personalized and interest-based ads. Click here to visit the Google Ad Settings interface where you can adjust these settings or opt-out of personalized advertising completely.

Payment Processor Services

Double Helix Water UK has integrated components of PayPal and Amazon Pay into this website. These online payment service providers process payments via user PayPal and Amazon accounts and through their credit cards registered within those services.

The operator of PayPal payment processing is PayPal Inc., located at 2211 North First Street, San Jose, CA, 95131. Read more about PayPal’s data protection standards in their Privacy Policy.

If a customer chooses PayPal or Amazon as the payment option in our online shop during the ordering process, we automatically transmit the data of the customer to PayPal or Amazon Pay. By selecting either of these payment options, the customer agrees to the transfer of personal data required for payment processing.

The transmission of the data is aimed at payment processing and fraud prevention. The personal data exchanged between PayPal or Amazon and Double Helix Water UK for the processing of the data may also be transmitted to economic credit agencies. This transmission is intended for identity and creditworthiness checks.

PayPal or Amazon will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations. The consumer has the right to revoke consent for the handling of personal data at any time from PayPal or Amazon. A revocation shall not have any effect on personal data which must be processed, used, or transmitted in accordance with payment processing.

The operator of Amazon payment processing is Amazon Inc., 410 Terry Ave. North, Seattle, WA, 98109-5210. Read more about Amazon’s data protection standards in their Privacy Policy.


California Do Not Track Signals

Double Helix Water UK does not track its customers over time across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, web browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.


Legal Basis for Processing Personal Information

Art. 6(1) of the GDPR serves as the legal basis for the processing of personal data for which we obtain consent to serve a specific purpose. If the processing of personal data is necessary for the performance of a contract between Double Helix Water UK and the customer, as is the case, for example, when processing is necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) GDPR. The same applies to such processing operations which are necessary for carrying out per-contractual measures; for example, in the case of inquiries concerning our products or services.


Automated Decision-Making

As a responsible company, we do not use automatic decision-making or profiling.


Children

Double Helix Water UK does not offer products or services to children, nor is this website intended for use by children. We do not knowingly collect or solicit personal information from or about children under 13, except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe Double Helix Water UK has any information from or about anyone under 13, please contact us at the address listed below.


Governing Law

This policy and the use of this website are governed by Oregon law. If a dispute arises under this policy, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Tillamook County, Oregon USA. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Tillamook County, Oregon USA, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.


Changes to this Policy

Double Helix Water UK reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.


Contact Double Helix Water UK

If you have any questions regarding this Privacy Policy or any other concerns, you may contact us though one of the following methods:

Email: privacy@livingclean.com

Postal Address:

Double Helix Water UK
333 South State Street
Ste V – PMB 447
Lake Oswego, OR 97034
United States

Residents of the European Union may also report any privacy complaints to the supervisory authority within their respective EU Member States.